Our Book Pickup Service!
One of the things I've noticed about businesses is that they are constantly changing to respond to the needs of their customers. This is a great practice to stay relevant as customers' needs tend to change over time. In the library, we can implement the same practices. In this blog article, I want to share one of the ways we have recently created a new service for our learning community that was inspired by local businesses. Earlier this year, I was introduced to Wal-Mart Grocery Pickup. If you aren't familiar with it, this service allows customers to make a grocery list on an app, select the store they want to visit, select the time they want to pick up the groceries and pay online. When you arrive to get your groceries, a person comes out to your car (no matter what weather conditions exist) to place them into your trunk. The service has saved my wife and me so much time as busy teachers! At the first part of the school year, we began discussing what this model co...